DIGITAL PUBLIC GOVERNANCE ENVIRONMENT AS A PLATFORM FOR THE FORMULATION, DOCUMENTATION, AND IMPLEMENTATION OF MANAGEMENT DECISIONS

Abstract

The article provides a comprehensive scientific and practical analysis of the digital environment of public administration as a multifunctional integrated platform that ensures the processes of formulation, official documentation, and practical implementation of government decisions at all stages of their development, adoption, and execution. The transformation of the classical hierarchical administration system into flexible digital services is investigated, which changes the nature of interaction between government authorities and stakeholders and contributes to restoring public trust in state institutions. Particular attention is paid to the participatory concept of democracy and the development of the domestic electronic participation infrastructure (online platforms «VzaemoDiia», «Public Budget», petition systems, etc.), which transforms citizens into co-creators of state policy. The procedural, regulatory, and legal aspects of documenting administrative activities, as well as the automation of interdepartmental processes using the System of Electronic Interaction of Executive Bodies (SEI EB) and local EDMS with the mandatory application of QES, are disclosed in detail. The role of the «Trembita» system as a decentralized technological basis for data exchange between registries is characterized, which implements the «once-only» principle and integrates services based on the «Diia» platform and the «Vulyk» IS. The latest vector of intellectualization of public governance through the implementation of Big Data analytics and artificial intelligence algorithms in human resource policy, taking into account the concept of digital self-determination of an individual, is highlighted. The key technological, social, educational, and institutional barriers to digitalization (cybersecurity threats, digital divide, low literacy, bureaucratic inertia of the apparatus) are identified, and coordinated state policy measures to overcome them in order to build a resilient service state are outlined.