FORMATION OF COMMUNICATION SKILLS OF FUTURE FAMILY DOCTORS IN THE APPLICATION PROCESS DIALOGUE TECHNOLOGIES OF LEARNING

Abstract

The article emphasizes the importance of teaching communicative skills to future general
practitioners in medical undergraduate training. The author defines the concept of communication skills and identifies
the main communication skills which are necessary for general practitioners. They are listening skill, speaking skill,
skills to understand and to use non verbal communication and a complex dialogue skill comprising self-presentation
skill, ability to come into contact with patients, ability to understand patients’ personality and emotions, ability to deal
with other people taking into account their age and psychological features, ability to express empathy, benevolence
and respect, ability to support and reassure patients, self-control skill and ability to overcome barriers to
communication.
Dialogue educational technology is defined as a set of teaching methods and forms of teaching aimed at
achieving educational goals through communication. The components and main features of dialogue educational
technology are described. The conditions needed to organize educational dialogue in undergraduate training are
outlined. The author emphasizes an important role of dialogue educational technology in teaching communication
skills to future general practitioners. The practical application of dialogue educational technology involves pair work,
work in groups of 3-4, work in groups of 5-6, and team work. The author attempts to point out the forms and methods
of dialogue educational technology which most actively contribute to the development of future general practitioners’
communication skills. They are discussions, heuristic dialogues, problem solving, brainstorming and training.